Operations Coordinator
Full Time • Hybrid - US
Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Help Build the Systems That Change Children’s Lives!
Behavioral Milestones is a rapidly growing, family-centered ABA therapy organization dedicated to helping children with autism build communication, independence, and life skills.
Behind every successful therapy session is a well-organized, mission-driven operations team making sure clinicians have the structure and support they need to do their best work. That’s where you come in.
We are looking for a highly organized, proactive Operations Coordinator who thrives in structured environments, enjoys solving problems, and loves keeping systems running smoothly.
If you are someone who:
- Loves organization and efficiency
- Enjoys holding teams accountable in a supportive way
- Is energized by improving workflows and solving operational puzzles
- Wants to be part of a fast-growing mission-driven company
…this role may be the perfect fit.
At Behavioral Milestones, we believe great outcomes for children start with strong operations and great people.
What You'll Do
You will play a key role directly supporting the clinicians delivering life-changing services to families by helping manage the day-to-day operations that keep our clinical teams running smoothly.
You will work closely with the Operations Director and collaborate with supervisors, scheduling, and hiring teams to ensure systems stay organized, communication flows smoothly, and teams stay aligned with expectations.
Clinical Supervisor Accountability
- Lead weekly operational check-ins with BCBA supervisors
- Review billable hours, documentation progress, and schedule visibility
- Ensure supervisors maintain updated Google Calendars and client documentation
- Document meeting summaries and provide updates to the Operations Director
- Identify workflow barriers and help troubleshoot operational challenges
Operations Coordination
- Maintain internal trackers and operational systems for visibility and organization
- Monitor workflows across departments to ensure processes stay on track
- Identify operational gaps or delays and escalate issues when needed
- Support the Operations Director in maintaining efficient day-to-day operations
Hiring Workflow Support
- Monitor hiring pipelines to ensure interview scheduling and candidate communication remain on track
- Maintain hiring trackers and workflow visibility
- Coordinate with the hiring team to address bottlenecks or delays
- Support onboarding coordination for smooth team transitions
Scheduling Workflow Oversight
- Monitor therapist and client schedules for accuracy and coverage
- Identify scheduling conflicts, gaps, or workflow issues
- Coordinate with the scheduling team to maintain efficient coverage
- Escalate scheduling challenges or operational concerns when needed
Who Thrives In This Role?
This role is ideal for someone who enjoys structure, organization, and helping teams stay accountable to systems that work.
You may be a great fit if you:
- Love organizing complex workflows
- Enjoy tracking progress and keeping teams aligned
- Are comfortable leading structured meetings
- Notice problems quickly and enjoy solving them
- Thrive in fast-paced, growing organizations
- Care deeply about supporting teams that help children and families
Qualifications
- 1–3+ years of operations coordination, administrative coordination, or project management experience
- Strong organizational and time management skills
- High attention to detail
- Strong written and verbal communication
- Comfortable leading structured check-ins with supervisors
- Ability to manage multiple workflows simultaneously
- Proficiency with Google Workspace (Docs, Sheets, Calendar)
Experience in healthcare, education, or behavioral health is a plus but not required.
What We Offer
- Competitive salary
- Health, dental, and vision insurance
- 401(k)
- Paid time off
- Hybrid work flexibility
- A positive, collaborative team culture
- Opportunities for growth within a rapidly expanding organization
Why People Love Working Here
At Behavioral Milestones, we believe work should be purposeful, collaborative, and energizing.
Our team culture values:
- Teamwork
- Compassion
- Excellence
- Accountability
- Growth
Every role in our organization contributes to helping children build brighter futures!
Flexible work from home options available.
Compensation: $50,000.00 - $60,000.00 per year
We are a group of passionate Board Certified Behavior Analysts, ABA experts, teachers, and award-winning children’s entertainers who have pioneered a natural approach to supporting children’s needs that uses the science of human behavior (ABA) combined with unique fun to accelerate independence in the home, classroom, and community.
(if you already have a resume on Indeed)